Terms And Conditions 

PREAMBLE

Quick Delivery Co. service is designed to connect you to a vehicle (the “Medium”) to carry out orders on your behalf (the “Service”). The Service may be provided to you via Web interface/Mobile Application or integrated API depending on the agreement. The service will be provided by Quick Delivery Co. (Mentioned along the agreement as We, Us and Our) located at Kuwait Re Tower,  Shuhada St, Sharq, Kuwait. Hotline 22411144, Email address info@quickdeliveryco.comVendor/User mentioned throughout the entire agreement as You.

OUR PLEDGE

Subject to your compliance with your obligations set out in these Terms, we do commit ensuring service available to you. 

 

TERMS & CONDITIONS

By downloading or using the Quick Delivery App or website, these terms will automatically apply to you – you should make sure therefore that you read them carefully before using the app. You’re not allowed to copy or modify the app, any part of the app, or our trademarks in any way. You’re not allowed to attempt to extract the source code of the app, and you also shouldn’t try to translate the app into other languages or make derivative versions. The app itself, and all the trademarks, copyright, database rights, and other intellectual property rights related to it, still belong to Quick Delivery Co.

 

Quick Delivery Co is committed to ensuring that the app is as useful and efficient as possible. For that reason, we reserve the right to make changes to the app or to charge for its services, at any time and for any reason. 

 

The Quick Delivery App stores and processes personal data that you have provided to us, to provide our Service. It’s your responsibility to keep your phone and access to the app secure. We therefore recommend that you do not jailbreak or root your phone, which is the process of removing software restrictions and limitations imposed by the official operating system of your device. It could make your phone vulnerable to malware/viruses/malicious programs, compromise your phone’s security features and it could mean that the Quick Delivery App won’t work properly or at all.

The app does use third-party services that declare their Terms and Conditions. Link to Terms and Conditions of third-party service providers used by the apps

You should be aware that there are certain things that Quick Delivery Co will not take responsibility for. Certain functions of the app will require the app to have an active internet connection. The connection can be Wi-Fi or provided by your mobile network provider, but Quick Delivery Co cannot take responsibility for the app not working at full functionality if you don’t have access to Wi-Fi, and you don’t have any of your data allowance left.

Along the same lines, Quick Delivery Co cannot always take responsibility for the way you use the app i.e. You need to make sure that your device stays charged – if it runs out of battery and you can’t turn it on to avail the Service, Quick Delivery Co cannot accept responsibility.

With respect to Quick Delivery Co’s responsibility for your use of the app, when you’re using the app, it’s important to bear in mind that although we endeavor to ensure that it is updated and correct at all times, we do rely on third parties to provide information to us so that we can make it available to you. Quick Delivery Co accepts no liability for any loss, direct or indirect, you experience as a result of relying wholly on this functionality of the app.

At some point, we may wish to update the app. The app is currently available on Android & iOS – the requirements for the both systems(and for any additional systems we decide to extend the availability of the app to) may change, and you’ll need to download the updates if you want to keep using the app. Quick Delivery Co does not promise that it will always update the app so that it is relevant to you and/or works with the Android & iOS version that you have installed on your device. However, you promise to always accept updates to the application when offered to you, We may also wish to stop providing the app, and may terminate use of it at any time without giving notice of termination to you. Unless we tell you otherwise, upon any termination, (a) the rights and licenses granted to you in these terms will end; (b) you must stop using the app, and (if needed) delete it from your device.

PAYMENTS AND CANCELLATION 

You shall pay to us all fees and charges set out or referred to in these Terms. 

BOOKING PRODCESS 

 
 
PICKUP ORDER

As we are only the service provider ‘’ Medium’’ we are not a part at any agreement between you and your customer. 

 

You couldn’t use the service to deliver: 

 

  1. Items prohibited or illegal in Kuwaiti Law 

  2. Money 

  3. Goods that you have been notified from us as it is prohibited or dangerous 

  4. You are responsible for preparing and packaging for orders in a form suitable for delivery by Medium.  

  5. You agree that you shall not use the Service to deliver fragile or delicate items and, if you do, you only do so at your sole risk. We shall not be liable to you for any damage, we shall only deliver the order in the same condition we load.  

  6. We reserve the right in our sole discretion to reject a booking request placed by you. We may do this, for example, if we suspect that the booking request or the goods or products that you have requested to be collected using the Service are not in accordance with these Terms or not matching with the vehicle type.

  7. You must select an appropriate mode of vehicle for the delivery.

 

DELIVERY

Delivery and collection times selected by you or allocated via the Service are approximate only, We will do the optimum efforts to meet the delivery and collection times set out in the Service Level Agreement , However, we shall not be responsible for any failure to meet the delivery and collection times set out in the Service Level Agreement if such failure is caused by any of the circumstances listed below: 

  • If you fail to provide sufficient, clear and inaccurate instructions about the collection of orders such as Contact person-Location-Item type –Vehicle type.  

  • If you (or someone on your behalf) are unavailable to hand over the orders to the driver. 

  • You fail to provide sufficient, clear and inaccurate instructions about the delivery of the orders (Contact person-Location-Item type –Vehicle type) 

  • Recipient is unavailable to receive the orders within a reasonable time (10 minutes maximum) following arrival at a delivery location by the driver. Driver shall return the orders to where it was collected from. 

  • If any of the above circumstances happen, terms applied as will be shown at Appendix A 

SEE APPENDIX B

You agree that you shall not copy, decompile, reverse engineer or otherwise derive or attempt to derive source code from the Service (including our website or mobile application)  except as is permitted by the Copyrights Designs and Patents Act 1988 (as amended) where such actions cannot be prohibited because they are essential for the purpose of achieving interoperability of the Service with another software program, and provided that the information obtained by you during such activities: 

 

  • is used only for the purpose of achieving interoperability of the Service with another software program; 

  • is not unnecessarily disclosed or communicated without our prior written consent to any third party; and 

  • is not used to create any software or service that is substantially similar to the Service. 

ACCOUNT REGISTRATION AND SECURITY 
  • You may access and use the Website and the Services either as a registered user or as a guest user. However, not all sections of the Website and Services will be accessible to guest users. 

  • Registered users: Quick Delivery makes certain sections of the Services available to You through the Website only if You have provided Quick Delivery certain required User information and created an account and a Quick Delivery ID through certain login ID and password ("Account"). In the event You register as a User by creating an Account in order to avail of the Services provided by the Website, You will be responsible for maintaining the confidentiality and security of the Account, and are fully responsible for all activities that occur under Your Account. You agree to (a) immediately notify Quick Delivery of any unauthorized use of Your Account Information or any other breach of security, and (b) ensure that You exit from Your Account at the end of each session. Quick Delivery cannot and will not be liable for any loss or damage arising from Your failure to comply with this section. You may be held liable for losses incurred by Quick Delivery or any other user of or visitor to the Website due to authorized or unauthorized use of Your Account as a result of Your failure in keeping Your Account Information secure and confidential. You shall ensure that the Account information provided by You in the Website's registration form is complete, accurate and up-to-date. Use of another user's Account information for availing the Services is expressly prohibited. If You provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or Quick Delivery has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Quick Delivery has the right to suspend or terminate Your Account and refuse any and all current or future use of the Website / Services (or any portion thereof).

  • Guest users: The Website also allows limited access to the Services for unregistered Users (also called as 'guest users'). Such users will be able to browse the Website.

USE OF THE WEBSITE / SERVICES

You agree and undertake that when using a Website / Service, You will not: 

 

  • Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others. 

  • Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information.

  • Conduct or forward surveys, contests, pyramid schemes or chain letters. 

  • Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.

  • Any information provided by You on this site shall not be misleading in any way. 

  • Use any deep-link, robot, spider or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or content, or in any way reproduce or circumvent the navigational structure or presentation of the Website, to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Website.

  • Reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website.

 

THIRD PARTY CONTENTS 
  • We cannot and will not assure that other users are or will be complying with the foregoing rules or any other provisions of these Terms of Use, and, as between You and Us, You hereby assume all risk of harm or injury resulting from any such lack of compliance.

  • You acknowledge that when You access a link that leaves the Services, the site You will enter into is not controlled by Us and different terms of use and privacy policy may apply. By assessing links to other sites, You acknowledge that We are not responsible for those sites. We reserve the right to disable links to and / or from third-party sites to the Services, although we are under no obligation to do so.

 

PROMOTIONS, DISCOUNTS AND COUPONS 

Quick Delivery Co. reserves the right to offer the discounts/promotional offers to any Users of its own choice and shall not be held liable to any User for not offering the same. The discounts/offers have been made available at the sole discretion of Quick Delivery Co. and are subject to change / amendment / modification from time to time. Quick Delivery Co. at its sole discretion may at any time discontinue the discounts/offers without assigning any reasons or without any prior intimation whatsoever. The participation in discounts/offers is entirely voluntary and it is understood that the participation by the User shall be deemed to have been made on a voluntary basis.

COMMUNICATIONS 

When You use the Website or send emails or other data, information or communication to Us, You agree and understand that You are communicating with Us through electronic records and You consent to receive communications via electronic records from Us periodically and as and when required. We may communicate with You by email or by such other mode of communication, electronic or otherwise.

RIGHT TO USE LOGOS

Nothing contained in these Terms of Use constitutes a license in favor of the User to use trademarks, service marks or logos and/or any other marks, owned by Quick Delivery Co. that may be reflected on the Website ("IPR"). Any use by the User of IPR will be only with the prior written permission from Us. You acknowledge that We are the sole and exclusive owner of Our respective IPR’s and agree that You will not contest the ownership of the said IPR’s for any reason whatsoever.

 

COMPLAINTS

If a Recipient makes a complaint to us about a specific order (such as a complaint about the quality of a Product), we shall be entitled to redirect that complaint to You. You shall be solely responsible for, and shall indemnify us against all Claims arising from or related to the orders , including  that:

 

  1. Any orders does not reflect information or other descriptions of the product. 

  2. Missing parts which should have been included with the orders as part of the same or a connected order placed by a Recipient with you. 

  3. The orders are inadequate, poor quality or otherwise not fit for purpose. 

NATURAL DISASTERS

Natural event such as a flood, earthquake, storms..etc, that causes great damage or loss of life ,neither party not obliged to perform under this term. 

TERMINATION 
  • Within 30 days prior notice, We may terminate these Terms and close your account if we cease to provide the Service in the Delivery Area.

  • We reserve the right to suspend, restrict or terminate your access to the Service at any time without notice if we believe you have violated any of your obligations set out in these Terms.

  • Suspension, restriction or termination of your access to the Service will not limit our right to take any other legal action against You that may be appropriate.

  • Either party may terminate these Terms upon thirty (30) days’ advance written notice to the other party, this will be effective after all pending payment settled.

TECHNICAL LIMITATIONS
  1. The Service is provided without express or implied warranty or condition of any kind, on an “as-is” basis and all implied warranties (whether by statute, custom or otherwise) are excluded to the maximum extent permitted by applicable law.
     

  2. You acknowledge and accept that your access to the Service is dependent on connectivity over communications networks and facilities that are outside of our operation and/or control and that your use of the Service may be subject to limitations, delays and other problems inherent in the use of such networks and facilities.
     

  3. We give no warranty that your use of the Service will be uninterrupted or error free. We will use our reasonable endeavors to provide a good, consistent service, however, you acknowledge and accept that we are not responsible for any loss or damage of any kind that you may suffer as a result of any interruption or delay to your access to the Service, or as a result of any failure or error in the transfer of data over those networks and facilities in connection with your use of the Service.

SUPPORT

If you require support in relation to the Service, you can contact us in the following ways: 

We will notify you by email of any changes to the above contact information. Email addresses are monitored 09:00 to 18:00, Saturday to Friday (excluding governmental Kuwait holidays).

 

Emails received outside of these hours will be answered but may not be actioned until the next working day.